Customer Service

Shipping Policy

Most orders are shipped via standard service and are processed within 24 hours of receipt and shipped within 2 business days, depending on product availability. We only ship on business days (Monday through Friday, excluding bank holidays). We currently offer the following shipping options: JNE Regular (REG) and JNE Express Service (YES).

Orders placed on Saturday and Sunday will be processed the following Monday. Once an order is dispatched, it should arrive within 2-7 business days depending on your delivery address.

Next day and second day express shipments are only available for Jakarta area using JNE Express Service (YES). There will be surcharges incurred as the Free Shipping above Rp100,000 does not cover for express deliveries.

 

Sebagian besar pesanan dikirimkan melalui standar pelayanan yang akan diproses dalam waktu 24 jam penerimaan dan dikirim dalam 1-2 hari kerja, tergantung pada ketersediaan produk. Kami hanya mengirimkan pada hari kerja (Senin sampai Jumat, kecuali hari libur bank). Pemesanan pada hari Sabtu dan Minggu akan diproses hari Senin berikutnya. Saat ini kami menawarkan pilihan pengiriman berikut: JNE Regular (REG) dan JNE Express Service (YES).

Hari berikutnya dan hari kedua pengiriman kilat hanya tersedia untuk wilayah Jakarta menggunakan JNE Overnight services (ONS). Akan ada biaya tambahan yang timbul sebagai Gratis Pengiriman di atas Rp100.000 tidak termasuk pengiriman kilat.